Enrollment is completed by your employer.

Once your employer completes setup, you will typically receive an email with your login details and simple steps to access your account and start using your benefits.

Eligible medical expenses are defined under the Income Tax Act and administered in accordance with applicable Canada Revenue Agency (CRA) guidelines.

To explore a categorized overview of common eligible expenses, visit:

• Wellbytes Resources

For the complete list of eligible medical expenses defined under the Income Tax Act, visit:

• CRA Website

You can submit a claim quickly through the Wellbytes application:

• Select “Submit a Claim”
• Enter the required claim details (e.g., expense type, amount, and service date)
• Upload your receipt and any supporting documents
• Review and submit your claim

Claims can be submitted for eligible expenses incurred during the effective period of your benefit plan.

Expenses incurred before the plan start date are not eligible for reimbursement.

Submission deadlines may apply depending on your employer’s plan design, including any claim time limits or termination provisions.

For specific timelines and details, refer to your Employer Group Benefit Plan Summary.

You can track all your claims directly through the Wellbytes application.

The app provides a clear, real-time view of your claim activity, including:

• Claim status (pending, approved, or declined)
• Remaining balance and total usage
• Dependant-related expenses
• Detailed claim information, including receipts, images, and submission dates
• Eligible expense categories aligned with CRA guidelines

When you first set up your Wellbytes account, you’ll be prompted to connect a bank account for direct deposit. You can update your banking details at any time.

After you submit an eligible claim, the Wellbytes team reviews it for approval. Once approved, you’ll receive a notification in the app, and your reimbursement will be deposited directly into your linked bank account — typically within 24–48 hours.

Unused funds are handled according to the specific plan design selected by the employer and outlined in the plan terms.

Depending on the setup, unused funds may:

• Roll over to the next plan period, or
• Revert to the employer

For specific details, refer to your Employer Group Benefit Plan Summary.

Yes. Wellbytes primarily works directly with employers, but we also collaborate with brokers, advisors, and strategic partners who help businesses design and implement employee benefits programs.

Our platform is designed to support flexible health and wellness benefits, and we work with partners who want to provide their clients with additional or complementary options alongside traditional benefit plans.

By combining a technology-driven platform with a flexible benefits structure, Wellbytes helps employers deliver a more predictable approach to managing health and wellness benefit costs, depending on plan design and utilization, while giving employees a paperless experience.

Many employers choose to work directly with Wellbytes, while others are introduced through brokers or benefit advisors.

Yes. Wellbytes is registered in Quebec as Solutions Wellbytes under the Quebec Enterprise Number (NEQ): 1181343527.

You can also visit our French-language website for information and support in French.